Case Studies

Onboarding portal for clients from the whole EU with biometric checks

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A quick look

Robust onboarding portal with KYC and AML processes built in to unlock comprehensive logistics services under one umbrella

Our Mission

Build a robust online onboarding app for enterprise customers requesting comprehensive logistics services. AML/KYC/Credit check, identity verification and VIN number retrieval services were important systems to be integrated. Enable lead collection on the website including customer data entry and data enrichment. Contract creation and closure completely online.

Our Approach

We mapped out the customer journey from the point of entering the corporate website to closing a comprehensive contract fully online. All AML/KYC, identity and Credit checks were implemented with the possibility to expand to all EU countries. Backend dashboards created for credit risk and compliance departments.

Outcomes

  • Fully online onboarding process complete with contract signature
  • KYC/AML, Credit, Identity checks implemented by 3rd party services available across the EU
  • Lead collection and enrichment implemented in the onboarding flow
  • Core piece of WAG's digital transformation strategy implemented
  • Handover to the internal executive team to expand on the core system

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